Technology Fusion on Knowledge Management Potential and Quality Management Practices Among SMEs in Uganda

Abstract

The major objective of this study was to determine relationship of knowledge potential on quality management practices under conditions of varying levels of technology fusion among SMEs in Uganda. Data were collected using crosssectional

and descriptive survey, which involved 210 SMEs selected from Central and Eastern regions of Uganda. Correlations, hierarchical regression models and a mod-graph were used in the analysis. Results revealed that influence of knowledge management potential on quality management practices varies with level of technology fusion among SMEs in Uganda. Furthermore,
there exists a positive and significant relationship between knowledge management potential and quality management practices among SMEs.  Based on findings, it is imperative for managers to create an environment that supports knowledge management systems for sustainable operations in today’s dynamic  environment. Besides, there is need to re-tool their employees with modern technological applications so as to achieve firms’ strategic objectives.